Returns & Exchanges
It is our goal to offer the finest products in the world right here on our e-boutique. However we know that for whatever reason, things sometimes just don't work out. If you aren't satisfied with your purchase, let us know within 72 hours of receiving your item and we'll make every effort to make things right. All claims filed after 72 hours will not approved.
Item made by order or customized cannot be returned as it is a final sale item. The rest of the product can be returned and requires the customer pay for the return shipping cost plus a restocking fee (typically 25% but may vary).
We offer a money back or discount guarantee on all merchandise that is damaged in transit, however damage claims must be received within 72 hours of item arriving. All shipments must be accepted. Please let us know immediately by phone or email and share with us the following information:
- Digital snapshots of the damaged product and and also the crate/packaging/ boxes so that we can understand how the damage happened and prevent future items from incurring similar damages. All images are mandatory for processing a damage claim. Damage claims without documented images unfortunately will not be reviewed.
- Share with us the reason for return as it relates to shipping damages or manufacturing defect. Any additional details that may help us understand the problem are also helpful and welcomed.
In certain instances, we may request a furniture repair medic to come to you and repair the damages in the comfort of your own home. If the damages are beyond repair, we will ship out a replacement item immediately or credit you for the merchandise.
Please contact us here for an immediate response. We strive to return all emails within 24 hours. Thank you!
All inquiries may be directed to:
Sentient Furniture Inc.
325 Lafayette Street, New York, NY 10012, USA
T: 1 (888) 236.8862
on-Sat 11am–7pm / Sun 12pm–6pm